FAQ

Our mission is to guide customers through their skin care journey

Have they been tested on animals?

VELVET – Love for Nature products are subject to all the requirements laid down by European legislation for cosmetic products.

According to Regulation (EC) no. 1223/2009, as of March 2013 it is illegal to place on the market any cosmetic products of which the final composition, the ingredients or any combination of the ingredients have been tested on animals.

What action does Nilo take for the protection of the environment?

Nilo Company responds to today’s global demands to protect the environment and tackle the issue of climate change, incorporating solutions into the general strategy of the Group, as well as into its individual functions and practices.

The most effective use of energy and natural resources, the minimizing of waste production and its correct disposal, and the production of more environmentally friendly products are serious commitments we make towards facing contemporary environmental challenges.

Through the design and function of our private production units we adopt state-of-the-art technologies aimed at reducing the environmental impact, such as the use of biodegradable raw materials which do not build up in the environment, and a policy of recycling within the company as well as in collaboration with external recycling firms.

Is there documented research to confirm that these natural products do not cause any irritation?

Have the products been dermatologically tested?

All the products in the VELVET – Love for Nature series have successfully passed dermatological control tests conducted by independently certified external laboratories in conjunction with dermatologists. They have been certified as not causing irritation to the skin.

Moreover, products designed for use on the face and eyes are ophthalmologically tested and have not been found to irritate the eyes.

Have they been tested as hypo-allergenic? What allergens do they contain?

Nilo’s challenge was to create a series of products whose cosmetic form would not be deficient in any way in comparison with conventional products.

Consumers with heightened awareness who have turned to the use of natural products have become used to settling for less acceptable textures and less attractive fragrances in order to buy ‘green’.

Our scientific team wanted to debunk this myth and create a series of products with a high content of natural ingredients, while at the same time maintaining a high degree of effectiveness, velvety non-oily textures and intense, refreshing fragrances.

After researching global market trends and carrying out a series of internal assessments and consumer questionnaires, we chose to develop the majority of products in the VELVET Love for Nature series using perfumes which contain allergens, which, as stipulated by European legislation, appear on the label of these products.

All of these products have been dermatologically tested as safe, which further confirms how suitable they are for the skin.

However, we decided to develop one Collection with a perfume not containing allergens, Organic Grape and Mastic with Abyssinia oil, to stay true to our commitment to Inclusive products, considering the portion of our customers that experience sensitivities to conventional perfumes.

If someone has severe acne, can they use our products?

VELVET Love for Nature products contain mild cleansing agents which do not dry out the skin. They also do not contain silicones which have been implicated as blocking the skin’s pores.

A person with severe acne can use both the foam or gel face cleansers for mild cleansing, though for the treatment of the acne itself consumers are strongly advised to consult a dermatologist.

What is the life span of natural cosmetics without preservatives?

Every cosmetic product which is not maintained constitutes a potential breeding ground for the development of microorganisms.

Moreover, the life span of preservative-free cosmetics is minimal, requires special packaging (airless) with increased cost for face care cream products, and simultaneously these products require specific conditions of storage, not only during transit but also during use by the consumer (e.g. refrigeration, storage away from direct sunlight and specific conditions regarding humidity). The life span for cream products does not usually exceed three months.

Nilo Group’s main concern being the safety of both products and consumers, we have taken extreme care in choosing preservation systems for our VELVET Love for Nature series. We have therefore conducted control tests in independent external laboratories which verify the efficacy of our product preservation.

The preservation systems chosen are accepted by European legislation and free of ingredients which are sometimes found harmful (such as parabens).

After stability control tests, the products have been shown to have a life span of 12 months after opening and over 30 months’ shelf-life.

Are natural cosmetics as effective as synthetic ones?

Natural cosmetics may be equally effective compared with synthetic products. This has to do with their composition and how they are developed as well as the correct choice of natural active compounds.

VELVET Love for Nature products contain active compounds of natural origin that have been carefully selected and on which blind evaluation tests on volunteers have been carried out during their development to investigate their effectiveness.

By which organizations are they tested?

VELVET Love for Nature products have been tested by independent certified external laboratories to check whether they are tolerated by the skin (dermatologically tested), whether they irritate the eyes (ophthalmologically tested) and, for body care creams, how effective they are in moisturizing.

Why are they more expensive than synthetic products?

The higher cost of natural cosmetics is due largely to the increased cost of the ingredients they contain. The substances they contain are not widely available, are essences of natural origin and extracts from certified organic cultivation and their cost of production is higher in comparison with raw materials which originate from petrochemical products.

On what age groups have products been tested?

VELVET Love for Nature products have been tested on healthy adults between 20 and 60 years of age.

Do natural products penetrate deeper layers of the skin? Has this been proven?

If the keratin layer is well structured, no cosmetic product can penetrate, unless it has been specially formulated to break through the keratin layer, in which case the product belongs to the category of medication.

Cosmetics, by definition, must act on the upper layers of the skin and not penetrate deeper, since there is a danger that the active substances will pass into the bloodstream, in which case the product is regarded as a medicine and is subject to entirely different control tests.